Refund policy

Customer Satisfaction & Return Policy

 

At Skylux Scrubs, your satisfaction is our top priority. We are committed to resolving any concerns you may have, including processing returns for eligible items. If you need to initiate a return, please email us at skyluxscrubs@gmail.com with the reason for the return.

Eligible for return/exchange within 14 days after delivery confirmation.

We take great pride in the quality of our merchandise and stand behind our products. All items are guaranteed to be free from manufacturing defects. If you receive a defective item, please notify us within 14 days of your order date. Returns related to manufacturing defects will be reviewed promptly as soon as it arrives and if accepted, we will provide a Store Credit ONLY.

Return Process & Conditions:

• Store credit will be issued within 3–6 business days after we receive your item(s) in unworn, unused condition, with all tags attached and no markings.

• Please note, holidays and weekends are not considered business days.

• Return shipping costs are the responsibility of the buyer, and original shipping fees are non-refundable.

Eligibility for Return:

• To be eligible for a return, the item must be in the same condition as when received, with all original tags, and packaging intact.

• A receipt or proof of purchase must be included in your return request.

• Sale items are final sale and cannot be returned.

Exchanges: 

• We do accept exchanges. For an exchange, the unused, unwashed original must be returned first and a new order may then be placed.

If you have any further questions or need assistance, please don’t hesitate to contact us. We are here to ensure you are completely satisfied with your purchase.